TERMS AND CONDITIONS
THE NEW YORK PRINTING COMPANY, TERMS AND CONDITIONS*: READ THESE TERMS CAREFULLY BEFORE USING THE NEW YORK PRINTING COMPANY SERVICES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR OTHERWISE USE THESE SERVICES. BY USING OUR SERVICES YOU HAVE ACCEPTED OUR TERMS & CONDITIONS AND YOUR CONTINUED USE OF THE SERVICES INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ AND ACCEPTED THE TERMS AND CONDITIONS.
BUSINESS HOURS & JOB PICK UP:
ALL ORDER PLACEMENTS & CONSULTATIONS ARE BY APPOINTMENT ONLY. MONDAY to FRIDAY- 10:00 PM - 6:00 PM EST. SATURDAYS – 2PM TO 6PM EST. Please note all orders will be ready for pick at 5:00pm end of business day on the date the order is needed. Unless otherwise notified. Pickups are available
Monday - Saturday.
*NOTE: Please inquire about our holiday scheduled closed dates
FIRST TIME CUSTOMERS,
In order to service YOU EFFICIENTLY, it would be ideal if you know EXACTLY what you want so WE can HELP YOU.
Customers unclear of what one wants, please visit our website for ideas, and notify our customer service representative to set up an appointment for a consultation.
Customers must supply a phone number and a working email.
Customers with multi partners must delegate one contact person to be accountable, and to approve all jobs.
Once a customer agrees to do business with NYPC, Customer agrees to Terms and Condition.
Provide clear due date and shipping information to solidify order.
All first time customers are required to pay in full.
CANCELLATION POLICY ON STANDARD SCREEN PRINTING:
Customer cancelling an order within 5 days of deposit is subject to a 15% surcharge fee of the total of the invoice and 10% re-stock fee on NYPC supplied goods. Customer cancelling order after First PRINT PRESS APPROVAL is subject to a 25% surcharge fee of the total of the invoice and 15% re-stock fee on NYPC supplied shirts. The Return Funds on the difference will take up to 30 Business days from writing cancellation and description of reason for cancellation request.
NO REFUNDS on orders already printed according to the order form paperwork details.
CUSTOMERS PROVIDING ARTWORK MUST PROVIDE DIGITAL FILES IN EITHER PHOTOSHOP OR ILLUSTRATOR EPS FORMAT. ARTWORK CAN BE SUPPLIED ON CD OR YOU CAN E-MAIL TO: email@example.com ART MUST BE SCALED TO SIZE, (ACTUAL PRINT SIZE DIMENSIONS AND 300 DPI RESOLUTION) AND ALL FONTS CONVERTED TO PATH. ALL ART FILES ARE NOT FULLY CHECK FOR ACCURACY UNTIL A DEPOSIT OR PAYMENT IS MADE. ARTWORK SIZE AND PLACEMENT IS THE RESPONSIBILITY OF THE CLIENT. A PROOF OF THE FIRST PRINT WILL BE SENT TO CLIENT VIA TEXT OR EMAIL TO BE APPROVED.
$25.00 PER HALF HOUR FOR SIMPLE TYPE SETTING AND MINOR CLEAN UP OF SCANNED IMAGES.
SCREEN SET UP POLICY:
STANDARD SCREEN SET UP AND FILM CHARGE IS $35.00 PER COLOR, AND A $15.00 RE-SETUP FEE THERE AFTER (please note you are only paying for screen set up, not the actual screen, the screens are Property of NYPC).
TURNAROUND TIME POLICY:
Please Note: We are a 2 man operation at the moment and Turnaround Time policy may change without notice.
Email and phone call request response time: Because we are a 2 man operation we may not get back to you on the same day you send us your email or phone call request, our standard response time is between 1 - 2 business days.
In order to commit to the due date time PER JOB, please follow the Category guidelines as follows:
New customers must pay in full for all orders
Returning customers must make a 50% deposit on all orders
High res art file must be submitted to us for review
Customer must approve spec sheet and paper proof via email
**NOTE: ALL JOBS WILL BE COMPLETED AND READY FOR PICKUP AFTER 5:00PM END OF BUSINESS DAY ON DEADLINE DATED, UNLESS NOTIFIED OTHERWISE.
Example: If job due date is on Friday, job will be completed and ready for pickup at the end of business day Friday after 5:00pm until 7:00pm
Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates because of unforeseen Job Completion and/or lack of customer details provide/ Lack of Customer communication during the production process. In the event that we are not able to fulfill your order due a natural disaster, terrorist attack, or any other circumstances beyond our control, there are no cash refunds only credit to your account.
FOR JOBS NEEDED WITHIN:
5 BUSINESS DAYS – ADD 25% TO INVOICE TOTAL
3 BUSINESS DAYS – ADD 35% TO INVOICE TOTAL
NEXT DAY SERVICE ADD 50% TO INVOICE TOTAL
(All Rush orders must be paid in full up front upon invoice and art approval including the rush deliver fee if applicable).
MISSING & DEFICIENCY-DAMAGE ALLOWANCE
Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates, because of unforeseen job completion and /or lack of customer details provided / lack of customer communication during the production process.
BECAUSE ALL ORDERS ARE HAND PRINTED AND EACH SHIRT IS CUSTOM PRINTED, NYPC RESERVE RIGHT TO MISSING & DEFICIENCY-DAMAGE ALLOWANCE of 5% PER ORDER, ESPECIALLY ON ALL RUSH ORDERS.
NYPC reserves the right for up to 5% damage allowance per order/job on customer supplied and shirts purchased through NYPC. For example if NYPC or the customer supplies or pays for 100 shirts, we reserve protection of up to 5% (5 shirts damage allowance) NYPC will not be liable to replace nor reimburse the 5% (5 shirts damaged) back to customer.
RETURNS/ REFUNDS POLICY:
ORDERS THAT ARE NOT IN COMPLIANCE WITH OUR SALES ORDER FOR CONTRACT AFTER PRINT SAMPLE APPROVAL WILL BE CREDITED TO YOUR ACCOUNT. THERE ARE NO CASH REFUNDS. ONLY CREDIT APPLIED TO YOUR ACCOUNT. In the event that we are not able to fulfill your order due to a natural disaster, terrorist attack, or any other circumstances beyond our control, there are NO CASH REFUNDS, only credits to your customer account.
There are certain situations where only partial refunds are granted, clients who receive partial refunds will only be refunded the printing and set up costs, print items provided us or clients will be credited to their account, original purchase receipts for purchased items must be provided in order to be credited.